*{box-sizing:border-box}body{margin:0;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;background:#f5f6f8;color:#1f2430}.app-header{display:flex;align-items:center;justify-content:space-between;padding:16px 24px;background:#fff;border-bottom:1px solid #e2e5eb}.app-header h1{font-size:18px;margin:0}.app-header nav button{margin-left:8px}main{padding:24px;max-width:1100px;margin:0 auto}button{padding:6px 14px;border:1px solid #d5d9e0;border-radius:6px;background:#fff;cursor:pointer;font-size:13px}button:hover{border-color:#4f46e5}button.active{background:#4f46e5;color:#fff;border-color:#4f46e5}button:disabled{opacity:.5;cursor:not-allowed}select{padding:6px 10px;border-radius:6px;border:1px solid #d5d9e0}.filters{display:flex;gap:8px;margin-bottom:16px}.calls-table{width:100%;border-collapse:collapse;background:#fff;border-radius:8px;overflow:hidden}.calls-table th,.calls-table td{text-align:left;padding:10px 12px;border-bottom:1px solid #eef0f3;font-size:13px}.calls-table th{background:#fafbfc;color:#6b7280;font-weight:600}.loading,.empty{padding:40px;text-align:center;color:#6b7280}.error-banner{background:#fef2f2;color:#b91c1c;padding:10px 14px;border-radius:6px;margin-bottom:12px;font-size:13px}.sync-banner{background:#ecfdf5;color:#059669;padding:10px 14px;border-radius:6px;margin-bottom:12px;font-size:13px}.crm-type{font-size:11px;color:#4f46e5;font-weight:600}.crm-title{font-size:12px;color:#4b5563;max-width:220px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.audio-player{height:32px;max-width:220px}.no-recording{font-size:12px;color:#9ca3af}.portal-card{background:#fff;border-radius:8px;padding:16px;display:flex;gap:24px;margin-bottom:16px;font-size:14px}.setup-steps{background:#fff;border-radius:8px;padding:20px 20px 20px 40px;line-height:1.8}.support-link{color:#6b7280;font-size:13px}.modal-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#0f121973;display:flex;align-items:center;justify-content:center;z-index:100}.modal{background:#fff;border-radius:10px;width:640px;max-width:92vw;max-height:85vh;overflow-y:auto;padding:20px 24px 24px}.modal-header{display:flex;align-items:center;justify-content:space-between}.modal-header h2{font-size:16px;margin:0}.modal-header button{border:none;background:none;font-size:20px;line-height:1}.modal-tabs{display:flex;gap:8px;margin:16px 0;border-bottom:1px solid #eef0f3;padding-bottom:12px}.criteria-bar-track{background:#eef0f3;border-radius:4px;height:8px;overflow:hidden}.criteria-bar-fill{background:#4f46e5;height:100%}.coach-tip{background:#fff7ed;border:1px solid #fed7aa;border-radius:8px;padding:12px 14px;font-size:13px;margin-top:12px}.timestamp{color:#9ca3af;font-variant-numeric:tabular-nums}.modal-call-header{display:flex;align-items:center;gap:16px;padding:12px 0;border-bottom:1px solid #eef0f3}.modal-call-info{flex:1;min-width:0}.modal-call-phone{font-size:15px;font-weight:700}.modal-call-meta{font-size:12px;color:#6b7280;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.modal-call-crm{color:#4f46e5;font-weight:600}.modal-call-duration{font-size:13px;color:#6b7280;white-space:nowrap}.gauge-row{display:flex;gap:24px;align-items:center;margin-bottom:20px}.score-gauge-wrap{text-align:center}.score-gauge{width:84px;height:84px;border-radius:50%;display:flex;align-items:center;justify-content:center;margin:0 auto}.score-gauge-inner{width:68px;height:68px;border-radius:50%;background:#fff;display:flex;align-items:center;justify-content:center;font-size:20px;font-weight:700;color:#1f2430}.score-gauge-label{font-size:12px;color:#6b7280;margin-top:6px}.sentiment-card{text-align:center}.sentiment-emoji{font-size:40px;line-height:1}.criteria-cards{display:grid;grid-template-columns:repeat(auto-fit,minmax(140px,1fr));gap:10px;margin-bottom:16px}.criteria-card{background:#f5f6fb;border-radius:8px;padding:10px 12px}.criteria-card-label{font-size:11px;color:#6b7280;margin-bottom:4px}.criteria-card-value{font-size:16px;font-weight:700;color:#4f46e5}.section-header-row{display:flex;align-items:center;justify-content:space-between}.ghost-button{background:none;border:1px solid #d5d9e0;font-size:12px;padding:4px 10px}.transcript-search{width:100%;padding:8px 12px;border-radius:6px;border:1px solid #d5d9e0;margin-bottom:12px;font-size:13px}.chat-row{display:flex;gap:8px;align-items:flex-start;margin-bottom:10px}.chat-row.employee{flex-direction:row-reverse}.chat-avatar{flex-shrink:0;width:26px;height:26px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:11px;font-weight:700;color:#fff}.chat-row.employee .chat-avatar{background:#4f46e5}.chat-row.client .chat-avatar{background:#059669}.chat-bubble{max-width:78%;padding:8px 12px;border-radius:10px;font-size:13px}.chat-row.employee .chat-bubble{background:#eef0fb;border-top-right-radius:2px}.chat-row.client .chat-bubble{background:#f5f6f8;border:1px solid #eef0f3;border-top-left-radius:2px}.chat-bubble-meta{margin-bottom:2px}.chat-bubble p{margin:0}.tag-cloud{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:16px}.tag{background:#eef0fb;color:#4f46e5;padding:4px 10px;border-radius:999px;font-size:12px}.tag-smart{background:#ecfdf5;color:#059669}.task-list,.checklist{list-style:none;padding:0;margin:0 0 16px}.task-list li,.checklist li{padding:8px 0;border-bottom:1px solid #f2f3f6;font-size:13px}.checklist li.passed .checklist-icon{color:#059669}.checklist li.failed .checklist-icon{color:#dc2626}.checklist-icon{margin-right:8px;font-weight:700}.checklist-note,.due-hint{color:#6b7280}.kpi-row{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:12px;margin-bottom:20px}.kpi-card{background:#fff;border-radius:8px;padding:16px;text-align:center}.kpi-value{font-size:22px;font-weight:700;color:#4f46e5}.kpi-label{font-size:12px;color:#6b7280;margin-top:4px}.widget-grid{display:grid;gap:16px;margin-bottom:16px}.widget-grid.two-col{grid-template-columns:repeat(2,1fr)}.widget-grid.three-col{grid-template-columns:repeat(3,1fr)}.widget-card{background:#fff;border-radius:8px;padding:16px}.widget-card h3{margin:0 0 12px;font-size:13px;color:#374151}.ranked-bars{display:flex;flex-direction:column;gap:8px}.ranked-bar-row{display:grid;grid-template-columns:160px 1fr 40px;align-items:center;gap:8px;font-size:12px}.ranked-bar-label{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ranked-bar-track{background:#eef0f3;border-radius:4px;height:8px;overflow:hidden}.ranked-bar-fill{background:#4f46e5;height:100%}.ranked-bar-count{text-align:right;color:#6b7280}.ratings-table{width:100%;border-collapse:collapse;font-size:13px}.ratings-table th,.ratings-table td{text-align:left;padding:6px 8px;border-bottom:1px solid #f2f3f6}.ratings-table th{color:#6b7280;font-weight:600}.heatmap-card{margin-bottom:16px}.heatmap{display:flex;flex-direction:column;gap:3px;overflow-x:auto}.heatmap-hours{display:grid;grid-template-columns:32px repeat(24,1fr);font-size:10px;color:#9ca3af}.heatmap-hours span{text-align:center}.heatmap-row{display:grid;grid-template-columns:32px repeat(24,1fr);gap:3px;align-items:center}.heatmap-day-label{font-size:11px;color:#6b7280}.heatmap-cell{height:16px;border-radius:2px;min-width:12px}.feed-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:16px}.feed-list{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:10px;max-height:320px;overflow-y:auto}.feed-list li{display:flex;gap:10px;align-items:flex-start;font-size:12px;border-bottom:1px solid #f2f3f6;padding-bottom:8px}.feed-score,.feed-status{flex-shrink:0;background:#eef0fb;color:#4f46e5;border-radius:6px;padding:2px 6px;font-weight:700;font-size:11px}.feed-score.bad{background:#fef2f2;color:#dc2626}.feed-main{display:flex;flex-direction:column;gap:2px}.feed-time{color:#9ca3af;font-size:11px}.feed-summary{color:#4b5563}@media (max-width: 900px){.widget-grid.two-col,.widget-grid.three-col,.feed-grid{grid-template-columns:1fr}}.auto-control-page{display:flex;flex-direction:column;gap:16px}.ac-hint{font-size:12px;color:#6b7280;margin:-4px 0 12px}.ac-form{display:flex;flex-direction:column;gap:10px;background:#f9fafb;border-radius:8px;padding:14px;margin-bottom:16px}.ac-form input[type=text],.ac-form input:not([type]),.ac-form input[type=number],.ac-form select{padding:6px 10px;border-radius:6px;border:1px solid #d5d9e0;font-size:13px}.ac-field{display:flex;flex-direction:column;gap:4px;font-size:12px;color:#4b5563}.ac-scope-toggle{display:flex;gap:16px;font-size:13px}.ac-scope-toggle label{display:flex;align-items:center;gap:6px}.ac-employee-checks{display:flex;flex-wrap:wrap;gap:10px;font-size:12px;background:#fff;border-radius:6px;padding:8px 10px}.ac-employee-checks label{display:flex;align-items:center;gap:4px}.ac-profile-list{display:flex;flex-direction:column;gap:10px}.ac-profile-card{border:1px solid #eef0f3;border-radius:8px;padding:10px 14px;display:flex;flex-direction:column;gap:6px}.ac-profile-main{display:flex;align-items:center;gap:10px}.ac-badge{font-size:11px;padding:2px 8px;border-radius:999px}.ac-badge.on{background:#ecfdf5;color:#059669}.ac-badge.off{background:#f3f4f6;color:#6b7280}.ac-profile-details{font-size:12px;color:#6b7280}.ac-profile-actions{display:flex;gap:8px}.ac-checklist-add{flex-direction:row}.ac-checklist-add input{flex:1}.ac-checklist-list{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:6px}.ac-checklist-list li{display:flex;align-items:center;gap:8px;padding:6px 0;border-bottom:1px solid #f2f3f6}.ac-checklist-list li.inactive{opacity:.5}.ac-checklist-order{display:flex;gap:2px}.ac-checklist-order button{padding:2px 6px}.ac-checklist-text{flex:1;padding:6px 10px;border-radius:6px;border:1px solid #d5d9e0;font-size:13px}